Q&A

Are there any requirements for specific disclosures on periodic home equity loan statements for consumers in bankruptcy? 12 CFR Part 1026.41 (Regulation Z) has requirements for closed-end consumer credit transactions but unclear about HELOCs.

Q&A / By Michelle Strickland

Are there any requirements for specific disclosures on periodic home equity loan statements for consumers in bankruptcy? 12 CFR Part 1026.41 (Regulation Z) has requirements for closed-end consumer credit transactions but unclear about HELOCs. Read More »

The FDIC logo change was pushed until May 1, 2025, but my institution was wondering if the logo on our printed rate sheets given to customers upon request needs to be updated. My understanding is that the gold/black signs we have at the teller windows, and banker desks are NOT changing, and I think printed logos aren’t changing, but really, it’s mainly about the digital channels – and those need to be navy blue and black. So, if I’m correct, then the rate sheets do not require updates?

Q&A / By David Mulkerin

The FDIC logo change was pushed until May 1, 2025, but my institution was wondering if the logo on our printed rate sheets given to customers upon request needs to be updated. My understanding is that the gold/black signs we have at the teller windows, and banker desks are NOT changing, and I think printed logos aren’t changing, but really, it’s mainly about the digital channels – and those need to be navy blue and black. So, if I’m correct, then the rate sheets do not require updates? Read More »

When will an institution have to comply with the upcoming 1071 Small Business Lending reporting requirements?

Q&A / By Sara Kirkpatrick

When will an institution have to comply with the upcoming 1071 Small Business Lending reporting requirements? Read More »

Is the SCRA Notice expired? The expiration date is November 30, 2024. Is there an updated version?

Q&A / By David Mulkerin

Is the SCRA Notice expired? The expiration date is November 30, 2024. Is there an updated version? Read More »

On a loan where the borrower enacted their rights under SCRA, how is interest paid by the borrower refunded? Is it Interest from time the Institution was notified, or time Borrower was to report? Is it a refund of any interest to the borrower or can the institution decide?

Q&A / By Renee LaBuda

On a loan where the borrower enacted their rights under SCRA, how is interest paid by the borrower refunded? Is it Interest from time the Institution was notified, or time Borrower was to report? Is it a refund of any interest to the borrower or can the institution decide? Read More »

How do we keep up to date with FinCEN Advisories and SAR Key Terms?

Q&A / By Jennifer Rura

How do we keep up to date with FinCEN Advisories and SAR Key Terms? Read More »

Can a customer be held liable for $500 of a fraudulent transaction that occurred more than two business days after the loss of a mobile phone if the debit card number is saved to a mobile application?

Q&A / By Angela Rankin

Can a customer be held liable for $500 of a fraudulent transaction that occurred more than two business days after the loss of a mobile phone if the debit card number is saved to a mobile application? Read More »

For the purposes of Regulation E Error Resolution Claims, when is the provisional credit due?

Q&A / By Sarah McCaslin

For the purposes of Regulation E Error Resolution Claims, when is the provisional credit due? Read More »

What is a financial institution’s (FI) responsibilities as it relates to legal entities registering Beneficial Ownership information with FinCEN? Can we access the system now? Do we need to do anything differently?

Q&A / By Jim Kalabokis

What is a financial institution’s (FI) responsibilities as it relates to legal entities registering Beneficial Ownership information with FinCEN? Can we access the system now? Do we need to do anything differently? Read More »

Can our designated SAFE officer be an active loan officer that is currently producing loans?

Q&A / By Rhonda Winters

Can our designated SAFE officer be an active loan officer that is currently producing loans? Read More »