Managing an Effective Compliance Program

Effective compliance management requires a mastery of both compliance know-how plus people and project management skills. This program examines strategies for effective compliance management featuring a detailed CMS model discussion with a focus on risk assessments, vendor management, and complaint response. The session applies the compliance infrastructure and regulation foundation to your day-to-day needs and job demands, with a focus on the most pressing issues and topics.

Agenda – Day 1 – 9:00 a.m. – 12:00 p.m.

Regulatory Process

• Laws/regulations and bank’s involvement in the process
• Current regulatory trends

Compliance Management Systems

• Board and management oversight
• Comprehensive program
  • Policies and procedures
  • Risk assessment
  • Change control
  • Maintaining compliance competence
  • Vendor management (from the compliance officer’s perspective)
  • Corrective action

Agenda – Day 2 – 9:00 a.m. – 12:00 p.m.

Audit/Review

• Monitoring
  • Identifying activities that need to be periodically monitored
  • Identifying how often monitoring should occur
  • Reporting monitoring findings
  • Tracking identified issues
• Independing Reviews
  • Identifying areas, rules, or activities
  • Determining frequency
  • Process review, transaction testing, or both
  • Oversight

Consumer Complaints

• Formal response to written complaints (includes e-mail)
  • Direct from consumers
  • Through regulatory agencies
  • Through Better Business Bureau or other sources
• Responding to verbal complaints
• Tracking complaints (including verbal) to identify:
  • Inconsistencies
  • Possible UDAAP issues
  • Possible fair lending issues

Preparing for Examination

• Planning ahead
• Being prepared
• Controlling the examiner interview process
• Handling exceptions
• Participating in the “wrap up” meeting
• Potential penalties

Facilitators
Michelle Strickland, CRCM, is managing partner and co-president at TCA. Her banking background includes consumer, residential and secondary market loan processing, and most recently at a large Indiana bank, responsibility for loan servicing, commercial loan processing and documentation, and residential and consumer loan processing and documentation.

Brian Crow, CAMS, managing partner and co-president at TCA, is a nationally recognized Reg E and BSA/AML expert. He is an education consultant for the Glia Group BOL Learning Connect program, conducting webinars that cover Visa/MasterCard chargebacks, debit card compliance and fraud prevention. Crow was recognized as a Bankers Online Guru in 2011.

Continuing Education
ABA 7.25 CRCM Credits

Per Person Fee
(Includes OnDemand Access through May 12, 2021)
M $249 / NM $419