Here's a list of topics we are working on for TOP GUN 21. Because we endeavor to offer the most timely and relevant topics, the topics posted here are subject to change. If any changes are made, this page will be updated to reflect the modifications. What Happened Since Last Year? Perhaps a better question […]

Change creates compliance risk. In July 2020 Mastercard revised the arbitration process for more complex claims. Institutions that do not understand the new requirements could end up paying claims that they are not required to or fail to obtain credit from the merchant resulting in unnecessary losses. Knowing what information is needed to successfully recover […]

VISA chargeback procedures outline what is required of the card issuer, merchant, and cardholder should a dispute arise between a cardholder and a merchant, or if a card is used fraudulently. However, these rules can often create confusion as to how they should be applied to the dispute that crosses your desk. Regulation E will […]