We evaluate your TCPA and COPPA practices to help you avoid fines, penalties, and damage to your brand.
You always work to strengthen your relationships with customers and build and maintain trust with them.
One way is by respecting their privacy and boundaries—not pestering them with unwelcome marketing messages by phone and text or revealing personal information about their kids, for example.
That's where we come in. Our team specializes in reviewing your TCPA and COPPA policies and practices to ensure you comply with both regulations and that you won't be subject to fines and penalties.
In our TCPA reviews, we examine how you manage customer data. For example, have customers consented to receive marketing content from you? If so, what format is acceptable? Are you keeping accurate records of their preferences and honoring their wishes?
In addition, are you giving them appropriate opt-out options? When they do opt out, do you comply with their decision?
We also compare your customer database and prospects against the Do-Not-Call Registry to help you ensure that your practices align with customers' wishes.
For COPPA, our team delves into your policies and procedures to see that you're doing everything to protect customers under the age of thirteen.
That includes reviewing how you notify parents about the information you want to gather about their kids, how you use it, and with whom you share it. Of course, we also check whether you have parental consent before you’re even collecting such data.
In addition, we look at your privacy policy to see that it's clear and visible on your website and apps and explicitly outlines your practices.
Equally important is assessing your staff members' command of and adherence to TCPA and COPPA regulations.
Select TCA's A Better Way to assess your TCPA and COPPA regulations compliance.
Key deliverables include:
- Helping you avoid costly fines and penalties
- Seeing if you're providing proper parental notifications and review options regarding their children's private information
- Evaluating your marketing and sales teams' understanding of TCPA rules
- Determining whether you maintain accurate records of customer communications and wishes, including robocalls, voicemails, and texts
- Weighing how well you respect customers' privacy and contact preferences
Additional Compliance Topics
FDIC Doubles Down and the OCC Jumps in On the Overdraft Discussion
The history of overdraft guidance goes back to 2005 with the Joint Guidance on Overdraft Protection Programs. The FDIC followed up with the Overdraft Payment Programs and Consumer Protection Final Overdraft Payment Supervisory Guidance in 2010 and the FDIC Overdraft Payment Program Supervisory Guidance FAQ in 2011. In 2019, the FDIC provided more information relating […]
FDIC Name Change – Updated, Again
On August 8, 2022 in the Federal Register (and a correction on August 12) the FDIC reported they had renamed the Consumer Response Center to the “National Center for Consumer and Depositor Assistance”. This Division is referenced in the Fair Housing regulation at 12 CFR 338 and in the Consumer Protection in Sales of Insurance […]
CFPB Bulletin – HMDA Address Issues
Most of you have likely received an email bulletin from the CFPB HMDA Help regarding data issues in reporting the Street Address Field. It’s important to note this is regarding errors in the Street Address field only and not in other fields such as City/State/Zip and has nothing to do with geocoding the Census Tract. […]
Regulatory Updates – First Quarter 2023
Below is a link to the Regulatory Updates as of the end of Q1. TCA provides A Better Way for you to track Compliance updates and keep your organization on track. You can download the updates in a PDF form here. As always, TCA is here to help with A Better Way to answer all […]
FDIC Insurance – Communication is Key
Because of the recent Bank failures, your customers may feel skittish today. Although the news pundits all are saying deposit accounts are insured up to $250,000, we know this may not be the case. Consider having Management craft a statement message or online banking alert assuring customers their funds are insured. You should also ensure […]
FDIC Name Change – Updated
On August 8, 2022 in the Federal Register (and a correction on August 12) the FDIC reported they had renamed the Consumer Response Center to the “National Center for Consumer and Depositor Assistance”. This Division is referenced in the Fair Housing regulation at 12 CFR 338 and in the Consumer Protection in Sales of Insurance […]
