We evaluate your TCPA and COPPA practices to help you avoid fines, penalties, and damage to your brand.
You always work to strengthen your relationships with customers and build and maintain trust with them.
One way is by respecting their privacy and boundaries—not pestering them with unwelcome marketing messages by phone and text or revealing personal information about their kids, for example.
That's where we come in. Our team specializes in reviewing your TCPA and COPPA policies and practices to ensure you comply with both regulations and that you won't be subject to fines and penalties.
In our TCPA reviews, we examine how you manage customer data. For example, have customers consented to receive marketing content from you? If so, what format is acceptable? Are you keeping accurate records of their preferences and honoring their wishes?
In addition, are you giving them appropriate opt-out options? When they do opt out, do you comply with their decision?
We also compare your customer database and prospects against the Do-Not-Call Registry to help you ensure that your practices align with customers' wishes.
For COPPA, our team delves into your policies and procedures to see that you're doing everything to protect customers under the age of thirteen.
That includes reviewing how you notify parents about the information you want to gather about their kids, how you use it, and with whom you share it. Of course, we also check whether you have parental consent before you’re even collecting such data.
In addition, we look at your privacy policy to see that it's clear and visible on your website and apps and explicitly outlines your practices.
Equally important is assessing your staff members' command of and adherence to TCPA and COPPA regulations.
Select TCA's A Better Way to assess your TCPA and COPPA regulations compliance.
Key deliverables include:
- Helping you avoid costly fines and penalties
- Seeing if you're providing proper parental notifications and review options regarding their children's private information
- Evaluating your marketing and sales teams' understanding of TCPA rules
- Determining whether you maintain accurate records of customer communications and wishes, including robocalls, voicemails, and texts
- Weighing how well you respect customers' privacy and contact preferences
Additional Compliance Topics
New Threshold Amounts for 2023 under Regulation Z CARD Act, HOEPA and QM Sections
Based on the 8.9% increase in the Consumer Price Index (CPI-W) in effect on June 1, 2022, the Consumer Financial Protection Bureau (CFPB) released a number of new thresholds which go into effect on January 1, 2023. They include: Additionally, these changes affected the HOEPA threshold amounts found under 1026.32 based on the 8.3% increase […]
HMDA Reporting Threshold Changes Due to Court Ruling
On April 16, 2020, the CFPB released a final rule affecting the thresholds for HMDA reporting. Effective July 1, 2020 the number of closed-end loans originated to be considered a “financial institution” was increased from 25 to 100 for each of the two preceding years for both depository and non-depository institutions. On September 23, 2022, […]
Regulatory Updates – Third Quarter 2022
Below is a link to the Regulatory Updates as of the end of Q3. TCA provides A Better Way for you to track Compliance updates and keep your organization on track. You can download the updates in a PDF form here. As always, TCA is here to help with A Better Way to answer all […]
Do you Remember? HMDA – Reporting Open-End Lines of Credit
It’s time for a trip into the Way-Back Machine, all the way back to April 16, 2020, when the Consumer Financial Protection Bureau (CFPB) issued a final rule amending Regulation C. This amendment permanently raised the closed-end coverage threshold from 25 to 100 closed-end mortgage loans in each of the two preceding calendar years. The […]
Renewed Focus on Overdraft and “Junk” fees
One of the consequences of shrinking interest rates and interest margins is that financial institutions’ reliance on non-interest income has significantly increased over the last decade. The Consumer Financial Protection Bureau (CFPB) published an initiative on January 26, 2022 stating its intention to research the impact of fees on American consumers. The press release specifically […]
B Prepared for Compliance in Commercial Lending
It’s common for many lenders to believe that commercial lending is exempt from federal compliance regulations. However, this would be untrue – commercial loans are subject to the following compliance regulations: Regulation C/HMDA, Flood Disaster Protection Act, and Regulation B/ECOA. This article will focus on only one the regulations above – Regulation B. Under this […]
